Research and reports on quality of care have shown evidence of poor work conditions in nurse assistants' jobs. Experts in the health care field have linked this situation to the poor quality of care. Few studies have focused on nurse assistants' job satisfaction. These studies did not relate job satisfaction to perception of quality of care. This quantitative study examined the relationship between nurse assistants' job satisfaction and their perception of the quality of services they provide, and compared perceptions of nurse assistants and patients on the quality of care. The Job Descriptive Index measured job satisfaction and the Service Quality Scale measured perceptions of quality of care. Data were collected from nurse assistants (n = 159) and inpatients (n = 129) in one hospital and one nursing home in Boston, Massachusetts. Pearson's product-moment correlation analyses, t-test analyses, chi-square test, and measures of central tendency were statistical tests used to analyze data. Results found significant relationships between nurse assistants' job satisfaction and their perceptions of quality of care. Nurse assistants were dissatisfied with their work condition and work environment. Also, results indicate a significant difference between perceptions of nurse assistants and patients on quality of care. Patients rated lower than nurse assistants on all quality-perception variables. Implications for policy making are: nurse assistants' job dissatisfaction can cause turnover of nurse assistants, and poor quality of patient care can result. Patients' negative perception of health care service quality can have a negative effect on their choice to return to the health care institution for further health care services. The social significance of this study is its contribution to improved patient care, and its promotion of effective strategies for the comfortable work environment needed to contribute to better quality patient care. It makes a significant theoretical contribution to health services literature by identifying factors patients use to assess nurse assistants' service quality.The transformative process for nursing workforce redevelopment. Nursing ... The role of certified nursing assistants in caring for people with dementia in the nursing home environment. ... Occupational outlook handbook. Retrieved August 30anbsp;...
|Title||:||Relationship Between Nurse Assistants' Job Satisfaction and Perception of Quality|
|Author||:||Mary C. (Kamalu). Nwosu|
|Publisher||:||ProQuest - 2006|