The sinking public trust in contemporary institutions is a multifaceted phenomenon with political, sociological, economic, and psychological antecedents and consequences. Restoring Trust in Organizations and Leaders is the first volume to adopt the multidisciplinary approach required to understand this decline and to propose and assess remedies. Editors Roderick M. Kramer and Todd L. Pittinsky have assembled contributions from leading psychologists, sociologists, economists, and organizational theorists. In response to such blows to public confidence as the scandals in the Roman Catholic Church, numerous corporate accounting frauds, widespread retirement insecurity, the inadequacy of many school systems, and the failure of politicians in the United States and Europe to come to grips with the economic crisis, Restoring Trust offers a compelling and mind-opening mix of theory, examples, and practical prescription for the critical social problem of restoring public trust in organizations, institutions, and their leaders.the degree that individuals actively seek ways to repair trust, perspective taking can be used as a proactive process to anticipate how others will respond to repair attempts and proactively select among various possible repair strategies.
|Title||:||Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers|
|Author||:||Roderick M. Kramer, Todd L. Pittinsky|
|Publisher||:||Oxford University Press - 2012-04-13|