Defects in the catalog are being fixed and a cataloging manual will be established to insure future quality. ... such as those at CAT, GE, Dupont, and the Pennsylvania Dept. of Transportation Ford Motor Company Alicia Biggers, Ford Motor Company, described a project started ... Scotta#39;s slides aquot;SunLibrary Customer First Project - an Overviewaquot; can be viewed at http://units. sla.org/ division/dche/2006/brown.pdf. ... Boeing has had a focus there with marketing people demonstrating value.