Seeking and Keeping Your Customers

Seeking and Keeping Your Customers

4.11 - 1251 ratings - Source

Buoyed by this success, Martina#39;s general manager in Orlando, Florida accepted ... knew that consumers wouldna#39;t drive a VW Beetle, indestructible as it was, if they could afford a fancier cara€”even if this meant more visits to the repair shop.

Title:Seeking and Keeping Your Customers
Publisher:Harvard Business School Pr - 1991


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