This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation.Many service workers are so accustomed to their rules and procedures that they do not have the faintest idea how thev appear to customers. It can be a ... Service blueprinting is also for measuring the cost of service delivery. Many serviceanbsp;...
|Title||:||Service Management: 2000|
|Publisher||:||American Society for Training and Development - 1999|