Service Management

Service Management

4.11 - 1251 ratings - Source

Buoyed by this success, Martina#39;s general manager in Orlando, Florida accepted a challenge, issued by the U.S. Armya#39;s ... a VW Beetle, indestructible as it was, if they could afford a fancier cara€”even if this meant more visits to the repair shop.

Title:Service Management
Author:Harvard Business Review
Publisher: - 1979


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