... and always listening. Companies like Comcast, the cable giant, have used Twitter to conduct major brand repair. Yes, service woes are still aired, but customers constantly remark that they can tweet a cable service problem while they are on hold with the companya#39;s phone repair line ... Part of crisis prevention is to not say things online 304 Social Media Strategies for Professionals and Their Firms.
|Title||:||Social Media Strategies for Professionals and Their Firms|
|Publisher||:||John Wiley & Sons - 2010-11-17|