Some, like the original Ford Focus, had so many defects that owners got to know the dealera#39;s mechanics like they were family. ... the service lane, a explains Thibodeau, who kept Ford viable as a car company by fixing the problem- plagued Focus units one at a time for the people who drove them. ... As pricey, fuel-hogging SUVs gathered dust on dealer lots, Ford posted a record loss of $12 billion in 2006.
|Author||:||John Gerzema, Michael D'Antonio|
|Publisher||:||John Wiley & Sons - 2010-09-02|