The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines.June 1986. States that aquot;The QFD system has been used by Toyota since 1 977, following four years of training and preparation. ... Using 1977 as a base, Toyota reported a 20% reduction in start-up costs on the launch of the new van in October 1979; a 38% reduction ... Technique Development proposed the following new tools for quality control in 1976: Relations Diagram, Affinity Diagram (KJ method).
|Title||:||Strategic Management for Public and Nonprofit Organizations|
|Author||:||Alan W. Steiss|
|Publisher||:||CRC Press - 2003-01-29|