Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a libraryas ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scopeAcademic Libraries, Quality and Assessment Gail Munde, Kenneth Marks. Kanji, Gopal K. and Abdul Malek bin A. Tambi. aTotal Quality Management in UK Higher Education Institutions. ... The Hague, Netherlands: IFLA, 2003. www.ifla.org/IV/ ifla69/papers/103e- Lepik_Liivamagi.pdf Markless, Sharon and David Streatfield. ... aQuality Management/Change Management: Two Sides of the Same Coin?
|Title||:||Surviving the Future|
|Author||:||Gail Munde, Kenneth Marks|
|Publisher||:||Elsevier - 2009-02-28|