... we addressed the noise problem by using a headset/broadcast system similar to what is used for museum tours. ... The Big Picture Events such as the S80 launch need to be part of a process, and not a one-time program. ... ITS facilitators worked with Volvo managers and dealers in the United States to create business plans that would support the S80. ... Technical Training aamp; Development One South 9th St. Pittsburgh, PA 15203 1-888-895-3312 www. eri2000.com/erittd Route 19anbsp;...