Philip Crosby claimed that at ITT, where he was vice-president for quality, 90% of all error causes could be acted on and ... Total Quality Management is a term coined in 1985 by the 171-2 The Biomedical Engineering Handbook, Second Edition.
|Title||:||The biomedical engineering handbook. 2|
|Author||:||Joseph D. Bronzino|
|Publisher||:||Springer Science & Business Media - 2000|