You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the qService Differenceq--service that genuinely pleases your customers and sets your organization apart from the pack.To see how this is vital, look back at the Sears Auto Service Fraud Cases in California and New Jersey in 1992. ... And the day the company was accused of systematically overcharging for car repairs in California, their initial strategy was toanbsp;...
|Title||:||The Complete Idiot's Guide to Great Customer Service|
|Publisher||:||Penguin - 2003-01-13|