The Customer Care and Contact Center Handbook

The Customer Care and Contact Center Handbook

4.11 - 1251 ratings - Source

Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural changes, and increasing customer expectations make customer interaction more demanding than ever, the successful performance of a customer call center is vital. The Customer Care and Contact Center Handbook was written to help managers create and maintain a world-class customer contact center, incorporating the many methods customers may use to contact a company. This guide is ideal for anyone who wishes to understand the parameters of the creation and maintenance of a world-class customer care center, especially those responsible for the formation or overhaul of a contact center. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.The depot repair techniciana#39;s repair action: aquot;One of the front panel control cables was rubbing against the power supply ... From this example there are three separate, potential failure mode areas: noisy, the hard drive, and an unsecured cable.

Title:The Customer Care and Contact Center Handbook
Author:Garry Schultz
Publisher:ASQ Quality Press - 2003


You Must CONTINUE and create a free account to access unlimited downloads & streaming