In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customerawhich ultimately permeates into peopleas personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robertas Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.Overthrow Conventional Business, Inspire Employees, and Change the World John R. DiJulius ... demand, educational resources like the Customer eXperience Executive Academy (CXEA.org), have been createdsocompanies from all overthe worldcan sendtheir Customer service leadersfor comprehensive trainingand certification onall the facetsand responsibilities that fall under Customer experience. 3 SERVICE APTITUDE Thegame changer It is not theemployeesa#39; responsibility.
|Title||:||The Customer Service Revolution|
|Author||:||John R. DiJulius|
|Publisher||:||Greenleaf Book Group - 2015-01-06|