Finally, based on these conclusions, suggestions by which to enhance employee satisfaction and customer satisfaction to gain a competitive advantage were discussed. Future studies related to the role of qotherq people in organizations inside the process, to environment factors and to employee's perceptions of customer satisfaction should also be considered and emphasized.Then, a complete analysis and specific reference was made for the Service Profit Chain (SPC) model. Finally, the employee-customer satisfaction relationship and previous related studies were presented for analysis. The Employee-Customeranbsp;...
|Title||:||The Examination of Factors that Affect the Relationship Between Employee-customer Satisfaction in Recreational Sport/fitness Clubs in Taiwan|
|Publisher||:||ProQuest - 2008|