The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. qA fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting.q -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital qHaving worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams.q -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. qDuring the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!q -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health qThe strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril.q -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San DiegoHaving a structured con- flict management strategy is an essential leadership tool which can also transform a ... disruptive behavior by individuals must be Evan Burkett CHIEF HUMAN RESOURCES OFFICER, SANFORD HEAlTH k The.
|Title||:||The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High|
|Author||:||Steven Dinkin, Barbara Filner, Lisa Maxwell|
|Publisher||:||McGraw Hill Professional - 2012-12-14|