The practice of outsourcing

The practice of outsourcing

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This book presents a close look at the main developments in IT, business processes and offshore outsourcing. The authors study these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.from information systems to BPO and offshoring Mary Cecelia Lacity, Leslie Willcocks ... explained their performance measures similarly involved an array of objective and soft methods, including third party auditing. ... satisfaction survey, undertook an internal quality review of staff and attained an external auditors assessment of specific contracts. ... thata#39;s a useful guide on an annual basis - we also from time to time commission bits of research from a market research organisation whoanbsp;...

Title:The practice of outsourcing
Author:Mary Cecelia Lacity, Leslie Willcocks
Publisher:Palgrave MacMillan - 2009-08-18


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