Total customer service

Total customer service

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A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goalsFor Hewlett-Packard, McDonalda#39;s, Swissair, Guest Quarters, and most other companies that value customer service, hiring a ... 19 From dishwasher to auditor , people seeking jobs at Guest Quarters hotels must pass through four interviews, anbsp;...

Title:Total customer service
Author:William H. Davidow, Bro Uttal
Publisher:Harpercollins - 1989


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