Using Computers in Hospitality provides a clear, no-nonsense introduction to understanding where, how and why computers are used in the hotel, catering and leisure industries. The text explains the workings of the hardware, the software and the systems, and places theory in context through the use of examples and case studies from leading global hospitality organisations. This new edition has been completely rewritten and updated to reflect the latest trends in this rapidly evolving field. The book is packed with mini case studies, exercises and discussion questions and is an ideal text for students of hotel, catering, and hospitality management.The accuracy of the computer helps to reduce mistakes, which leads to increased guest satisfaction and better control over operations. Computers also increase productivity, because the same amount of work can be completed with less effort.
|Title||:||Using Computers in Hospitality|
|Publisher||:||Cengage Learning EMEA - 2004|