Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.J. he most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction. This chapter offers ... Like in-person and telephone reference communications, the online interaction between the librarian and customer is complex. ... The positive or negative behavior of the virtual reference operator can dramatically influence the customera#39;sanbsp;...
|Title||:||Virtual Reference Training|
|Author||:||Buff Hirko, Mary Bucher Ross|
|Publisher||:||American Library Association - 2004-01|