Warranty Data Collection and Analysis

Warranty Data Collection and Analysis

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Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.Some models produced by Honda (2000a€“01 Honda Odyssey minivans, 2000a€“ 2001 Honda Accord cars with automatic transmission, 2000a€“2001 Prelude and 2000a€“2003 Acura CL and TL cars) had ... Honda offered to extend the warranty from the usual three-year/36, 000 miles to seven-years/100, 000 miles to placate dissatisfied customers [13].23 15.5 Service Related Problems 15.5.1 Service Providersanbsp;...

Title:Warranty Data Collection and Analysis
Author:Wallace R. Blischke, M. Rezaul Karim, D. N. Prabhakar Murthy
Publisher:Springer Science & Business Media - 2011-07-28


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